This form connects directly to our Customer Service email: hello@petitesoulshop.com

 

Marketing and PR inquiries: Email us directly at PR@petitesoulshop.com

 

Wholesale inquiries: Email us directly at wholesale@petitesoulshop.com

 

We try to respond as quickly as possible :)

 

Name
Name


Brooklyn, NY

FAQ


Frequently Asked Questions


Do you ship to other countries?

Yes! We ship worldwide. Please see our Shipping & Returns page for more information.

How soon will I receive my order once it's placed? 

We ship within 7 business days. Domestic orders ship via USPS First Class (3-5 days). All international orders ship via USPS First-Class International, and these deliveries generally take between 7-21 days to arrive depending on the destination.

Once your order is shipped, you will receive an email with tracking information.

What if I want to return or exchange something?

You can do that :). Email us at hello@petitesoulshop.com and please review our Shipping & Returns page for more information.

My order has been shipped, but has been lost in transit OR tracking says it was delivered but I have not received it.

It can be extremely frustrating when either of the above happens! Unfortunately, once your order is with the USPS system, Petite Soul is release from all liability. We advise contacting your local USPS and filing a claim. 

do you gift wrap?

We do! For just $3 we lovingly wrap your order and include a hand painted card by thorns and prickles. You will be prompted to enter a sentiment on the card that we will handwrite for you :). We will also omit the packing slip. Just choose our Gift Wrapping option and make sure you enter the recipient's address as the shipping address. 

Not sure what to give your loved one? We also offer gift cards starting at $15! Happy gifting :)

How do I figure out what size to choose?

Our bonnet and bandit sizing is based on head circumference. To measure your child's head, use measuring tape or string that cannot be stretched. Wrap the tape snugly around the widest possible circumference - from the most prominent part of the forehead around to the widest part of the back of the head. Refer carefully to our size guide.

Our apparel runs true to size and our size guide is based on each item's measurements un-stretched. Refer carefully to our size guide.

What is the fabric content of your products?

We believe strongly in premium quality fabrics. Our products are made of pima cottons, combed cotton jerseys, sweater knits, and wools. You can find the fabric content of our products under each product description.

What is the difference between pima cotton and combed cotton?

American Pima cotton, like Egyptian cotton, is made of extra long fibers, giving the fabric an extremely soft feel. It is considered to be one of the superior blends of cotton and is quite durable and absorbent. All of our Petite Soul bonnets are lined in 100% pima cotton.

Combed cotton is a very soft version of cotton made by specially treating the cotton fibers before they are spun into yarn. The extremely soft, strong material is ideal for making bed linens and clothing which will be worn against the skin. All of our PS Signatures products are made of 100% combed cotton.

How should I wash your stuff?

All of our fabrics are not pre-washed and can shrink. We took this into account when creating the fit. Please follow care instructions under each product description on our site and/or label on the garment. 

What is the difference between Bonnets and Bandits?

Good question! Our bonnets are in the classic shape with a tie closure. Our bandits have a pixie point in the back and tie closure. Both are designed to fit snug around the face and head, covering the ears. 

Which way to I put on the bonnet and bandit?

You'd be surprised at how many people put them on backwards/upside down. It's a common mistake! The tag should be at the nape of the neck and the ties should come down around the face. Voilà! 

How are your prints made?

Our printed fabrics are screen printed in the USA using water based pigments (also known as "inks") and are cured to make them washable. We use a transparent pigment method which leaves the fabric feeling very soft, and the softness increases after washing.

How can I learn about sales and giveaways?

Check us out on IG and Facebook for the latest on sales, coupon codes, giveaways, new product drops, restocks, and any other news.

I'm a blogger interested in reviewing and/or promoting Petite Soul on social media...

Cool! Email PR@petitesoulshop.com and let's chat about it.

Do you do product trades?

Sometimes! Email PR@petitesoulshop.com and let's discuss.

I want Petite Soul in my store. What should I do?

Yay! Please email wholesale@petitesoulshop.com for wholesale inquiries. We will send you everything you need to make the right decision for your shop.